Refund & Cancellation Policy

1. Overview

This Refund and Cancellation Policy governs all ticket purchases made on the HMS India Tour 4.0 platform operated by Harshubh Tech Pvt. Ltd. ("HMS Group," "we," "us," or "our"). By purchasing a ticket, you acknowledge that you have read, understood, and agreed to the terms of this policy.

This policy is published in compliance with the Consumer Protection (E-Commerce) Rules, 2020, specifically Rule 4(3), which requires e-commerce entities to display refund, return, exchange, and cancellation policies prominently.

2. No Refund Policy

Once a ticket has been purchased and payment has been successfully processed through our payment gateway (PayU India), the transaction is considered final and non-refundable. This strict no-refund policy applies in the following circumstances:

• Change of mind or personal scheduling conflicts after purchase
• Inability to attend the event for personal, professional, or travel-related reasons
• Duplicate bookings made by the attendee
• Incorrect personal information provided during booking (name, email, phone number)
• Dissatisfaction with event content, speakers, or venue facilities
• Late arrival or early departure from the event
• Failure to check in or collect the attendance certificate

3. No Ticket Transfers or Exchanges

Tickets are non-transferable and cannot be exchanged. Each ticket is issued to the named attendee as provided during booking. Name changes on tickets are not permitted after confirmation.

4. Exceptions: When Refunds May Be Considered

In the following exceptional circumstances, HMS Group may, at its sole discretion, consider issuing a full or partial refund:

4.1 Event Cancellation by HMS Group

If HMS Group cancels an event for any reason (other than force majeure), all ticket holders for that event will receive a full refund to their original payment method within 15 business days. Alternatively, ticket holders may choose to transfer their booking to another city or a rescheduled date.

4.2 Event Postponement by HMS Group

If an event is rescheduled to a different date, your ticket will automatically be valid for the new date. If you are unable to attend on the rescheduled date, you may request a refund within 7 days of the postponement announcement. Refunds in such cases will be processed within 15 business days.

4.3 Duplicate Payment / Technical Error

If a technical error results in a duplicate charge for the same booking, the duplicate amount will be refunded within 7 business days upon verification. Please contact us with your transaction ID and booking reference for prompt resolution.

5. Force Majeure

HMS Group shall not be liable for any failure to perform its obligations, including event cancellation or postponement, due to circumstances beyond its reasonable control (force majeure events). These include but are not limited to:

• Natural disasters (floods, earthquakes, storms, epidemics, pandemics)
• Government orders, lockdowns, curfews, or restrictions
• Civil unrest, strikes, or acts of terrorism
• Venue closure or unavailability due to external factors
• National mourning or state-declared emergencies

In force majeure situations, HMS Group will endeavour to reschedule the event and honour existing tickets. If rescheduling is not possible, HMS Group may, at its discretion, offer credit towards a future event or a partial refund.

6. How to Request a Refund (For Eligible Cases)

If you believe your situation qualifies for a refund under the exceptions listed in Section 4, please submit a refund request by emailing us at support@hmsgroup.in with the following details:

1. Full name as used during booking
2. Registered email address
3. Booking reference / confirmation number
4. PayU transaction ID
5. Reason for the refund request
6. Supporting documentation (if applicable)

Refund requests will be reviewed within 7 business days of receipt. If approved, the refund will be credited to the original payment method within 15 business days from the date of approval.

7. Refund Processing

All approved refunds will be processed as follows:

• Mode of refund: Original payment method used at the time of purchase (UPI, debit card, credit card, net banking, etc.)
• Processing time: 7-15 business days from approval, depending on the payment method and bank processing times
• Convenience fees: Any payment gateway processing fees or convenience charges are non-refundable

8. Cancellation by Attendee

We understand that plans may change. However, as event tickets involve perishable inventory (limited seats), we are unable to accommodate cancellations or offer refunds for attendee-initiated cancellations. We strongly recommend reviewing the event date, venue, and timing before completing your purchase.

9. Pricing and Taxes

HMS India Tour 4.0 events offer two ticket tiers: Event Pass at ₹444 + 18% GST and VIP Access at ₹994 + 18% GST. GST is charged at the prevailing rate (currently 18% under SAC 999692 for event management services). The total amount displayed at checkout (inclusive of GST) is the final amount payable.

10. Contact Us

For any questions or concerns regarding this Refund and Cancellation Policy, please contact us:

Harshubh Tech Pvt. Ltd.
Email: support@hmsgroup.in
Grievance Officer: Harshubh Mahesh Shah
Grievance Email: grievance@harshubh.com

11. Governing Law and Jurisdiction

This Refund and Cancellation Policy shall be governed by and construed in accordance with the laws of India, including but not limited to the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Surat, Gujarat, India.