Contact & Grievance Redressal

1. General Enquiries

For general enquiries about HMS India Tour 4.0 events, ticket bookings, venue information, or event schedules, please reach out to us through the following channels:

2. Booking and Payment Support

For issues related to ticket bookings, payment processing, e-ticket delivery, or booking confirmations, please email us at support@hmsgroup.in with the following details:

• Your full name as used during booking
• Registered email address
• Booking reference / confirmation number
• PayU transaction ID (if applicable)
• A clear description of your issue

3. Grievance Redressal

In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns.

4. How to File a Grievance

To file a formal grievance, please send an email to grievance@harshubh.com with the following information:

• Your full name and contact details (email, phone number)
• Nature of the complaint or grievance
• Relevant booking or transaction details
• Supporting documents or evidence (screenshots, emails, etc.)
• Your expected resolution

5. Grievance Resolution Process

Upon receiving your grievance, we follow this process:

• Step 1 — Acknowledgement: You will receive an acknowledgement email within 48 hours of submitting your grievance, along with a unique grievance reference number.
• Step 2 — Investigation: Our team will investigate the matter and may request additional information from you.
• Step 3 — Resolution: We will endeavour to resolve your grievance within 15 business days. If additional time is required, we will inform you of the expected timeline.
• Step 4 — Final Response: A final response will be communicated to you within 30 days of receiving the original complaint, as mandated by law.

6. Escalation

If you are not satisfied with the resolution provided by our Grievance Officer, you may escalate your complaint through the following channels:

• Data Protection Board of India: For complaints related to personal data processing under the Digital Personal Data Protection Act, 2023
• Consumer Forum: You may file a complaint with the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019
• National Consumer Helpline: Call 1800-11-4000 or visit consumerhelpline.gov.in

7. Company Information